job to be done

The 3 types of customer job

The 3 types of customer job

Whilst most product people will have no issue identifying the functional jobs for a customer, the reality is that this is the tip of the iceberg. Deep under the water, there are two other types which customers seek to achieve - Social and Emotional jobs.



Supercharged Strategy Sessions

Launching new products in FY20? Chances are you are already thinking about how to make them a success, ensure you don’t waste unnecessary time and money, and how to get moving without 100 boring meetings!

Business by design is a program with a very focused goal. Craft a winning strategy within 1, 2, or 3 days.

How milkshakes held the key to product success

How milkshakes held the key to product success

The jobs-to-be-done point of view causes you to crawl into the skin of your customer and go with her as she goes about her day, always asking the question as she does something: why did she do it that way?



Supercharged Strategy Sessions

Launching new products in FY20? Chances are you are already thinking about how to make them a success, ensure you don’t waste unnecessary time and money, and how to get moving without 100 boring meetings!

Business by design is a program with a very focused goal. Craft a winning strategy within 1, 2, or 3 days.

Make your customers look awesome

Make your customers look awesome

The best product people are able to identify the customer's current situation and know where they want to take them. You need to start by understanding your user better than they understand themselves.



Supercharged Strategy Sessions

Launching new products in FY20? Chances are you are already thinking about how to make them a success, ensure you don’t waste unnecessary time and money, and how to get moving without 100 boring meetings!

Business by design is a program with a very focused goal. Craft a winning strategy within 1, 2, or 3 days.